A listing that changes its name, phone number, or owner can mean the company you contracted with is no longer the company sending the aide. This guide shows how to spot that handover from the Google listing and the public files before the next shift. The clerk's marks apply here too: what came from a listing or a file is labeled, and the rest is editorial.
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What a handover looks like on a listing
Watch for a new business name on an old address, a phone number that no longer matches the contract, a second listing that appears with the same address, hours that changed without notice, or a block of posted reviews that stops at one point and does not resume. From the listing: write down the business name, the address, the phone, the listed hours, and any owner or manager shown, along with the count of posted reviews. Keep a saved copy so you can compare it later. Editorial: a review count is a rough signal of activity, not proof of quality, and a star average is not a check.
Compare the listing with the paperwork
Put the listing next to the contract, the invoice, the intake form, and the name tag the aide wears. Mark each mismatch. A legal name on the contract that differs from the listing name is a question, not a verdict. Ask the agency in writing whether ownership or the business name has changed, which company is the contracting party now, and whether the scheduler, the phone line, and the staff have stayed the same. Keep the written answer with the copy of the listing.
Check the files, not only the listing
Confirm the registered name and status through the state business lookup, then run the federal lookups described in the five federal lookups guide. From the file: the federal and state records show the name and address on file, which may differ from what the listing shows. Mark the difference and ask the agency about it. Editorial: a file can lag behind a sale, so the question stays open until the agency answers in writing. A name on a listing is not a check, and neither is a familiar logo.
When the listing and the contract disagree
Pause the start date. Do not sign a new document until you have read it and the company name on it matches the file. If the agency has a new owner, ask whether the care plan and the aide schedule carry over, and get that answer in writing. If the agency cannot tell you who is responsible for the shift, that answer is the finding, and it goes on the sheet.