Start with the device list, not the helper. Write down every phone, tablet, television, camera, and door device in the home that the person uses to talk to family or to a service. Next to each one, write three names: the person who did the first setup, the account owner, and the person who gets the first call when the device stops working. Those three columns are the split. A hired helper appears in a column only when the family has decided that job belongs there.
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Keep the accounts with the family. The account owner, the passwords, and any payment method stay with the family. A hired helper may open a video call at a set time, hold the device so the call connects, or follow a printed step list to turn on the speaker. A helper should not open a new account, change a password, or keep login details on a phone that belongs to someone else. If an agency offers device help as part of its service, ask in writing what it touches and who approves each step.
Split each job into one of three lanes. Put every task in the family lane, the helper lane at a set time, or the outside lane for a technician or store. Keep the list short enough to read in one sitting. A task with no name beside it is the one that fails on a weekend afternoon.
Test every device once, with the person in the room. Before the first shift, sit with the device and check that the screen wakes, the camera points at the chair it should, and the speaker can be heard from the far side of the room. Write the result on the sheet beside the line. A device tested during setup is far easier to fix later than one nobody has seen work.
Write the failure path on paper. Decide who gets the first call when the screen freezes, the sound drops, or the internet goes out. Put that name and number beside the device. If the helper is the one who calls, confirm the helper has the number and knows which hours the family can answer.
Mark what is editorial. This is planning guidance from the desk, not a record from any agency file. Nothing here says any agency offers device help. Ask each one in writing, then compare its answer with the sheet you wrote.